1. General
These Terms and Conditions apply to all sales of metal, wooden, and glass staircases and related products by Paradigm Stairs Ltd (“the Company”). By placing an order, the Buyer agrees to be bound by these terms. Any deviation from these terms must be agreed upon in writing.
2. Orders and Payment
2.1. All orders must be confirmed in writing and are subject to acceptance by the Company.
2.2. Payment terms are as stated on the quotation and invoice provided by the Company.
2.3. Payments must be made via bank transfer or an approved payment method as agreed with the Company.
3. Delivery
3.1. Delivery timescales provided are estimates and subject to change based on manufacturing schedules and availability.
3.2. Deliveries are kerbside only. The Buyer is responsible for ensuring adequate personnel are available to receive and transport the goods beyond the delivery point.
3.3. The Company is not liable for delays due to circumstances beyond its control, including but not limited to supplier delays, weather conditions, and transport issues.
4. Design, Dimensions, and Customisation
4.1. The Buyer is responsible for providing accurate measurements and specifications. The Company accepts no liability for errors resulting from incorrect information provided by the Buyer.
4.2. Any modifications requested after production has commenced may incur additional costs and extended lead times.
4.3. The Buyer must approve all technical drawings and specifications before manufacturing begins.
5. Manufacturing and Assembly
5.1. Products may be supplied in different states of assembly (fully assembled, part-assembled, or flat-pack). It is the Buyer’s responsibility to ensure proper installation.
5.2. If the Buyer requires installation services, these must be agreed upon separately in writing.
5.3. Wooden and glass components are crafted using materials compliant with relevant British Standards, and natural variations in wood grain or glass texture are not considered defects.
6. Returns, Cancellations, and Refunds
6.1. Due to the custom nature of metal, wooden, and glass staircases, cancellations are not permitted once manufacturing has commenced.
6.2. Returns are not accepted unless the product is faulty or does not meet agreed specifications.
6.3. Any claims for defects or non-conformity must be reported within 7 days of delivery. The Company reserves the right to inspect and verify such claims before offering a resolution.
7. Warranty and Quality Assurance
7.1. The Company guarantees that all products are manufactured using materials compliant with CE standards and relevant British Standards.
7.2. The warranty period for structural components is 12 months from the date of delivery, provided the staircase is correctly installed and maintained.
7.3. The warranty does not cover damages caused by improper installation, modifications, or misuse.
7.4. Due to the natural characteristics of wood, minor variations in colour, texture, or grain are not covered under warranty.
7.5. Glass components must be handled with care, and warranty claims will not be accepted for breakage due to improper handling, installation, or external impact.
8. Liability
8.1. The Company’s liability for any claim, whether in contract, tort, or otherwise, shall not exceed the purchase price of the goods supplied.
8.2. The Company shall not be liable for consequential, indirect, or incidental damages resulting from delays, installation issues, or defects beyond its reasonable control.
8.3. The Buyer is responsible for compliance with all relevant building regulations and local authority approvals.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Information
For any inquiries regarding these Terms and Conditions, please contact Paradigm Stairs Ltd at:
The Atrium Business Centre, Curtis Road, Dorking, Surrey RH4 1XA
Company Registration Number: 13856743
Email: [email protected]
Phone: +44 20 7946 0123